After the launch of Whatsapp Pay, an UPI based payment interface, the Facebook acquired application has come up with Whatsapp Business. A free-to-download android based application for small businesses which will make the communication easy between companies and customers. The Whatsapp Business nothing but the WhatsApp version of a Facebook Business Page.
The best part of this application is ease of installation. Users with separate business and personal phone numbers can have both WhatsApp Business and WhatsApp Messenger installed on the same phone, and register them with different numbers.
The WhatsApp Business is available on Google Play in Indonesia, Italy, Mexico, the UK and the US and selected customer user base in India. The small companies need not to do any thing other than the few normal procedure for downloading, installing and activating the app for their businesses. There are currently 1.3 billion whatsapp users.
Small companies can set up their WhatsApp Business profiles by filling out information like a business description, email, address and website. There will be minimum concern for People,as they would know when they’re talking to a business because these accounts will be listed as “Business Accounts.” Over time, some of these will become “Confirmed Accounts,” after WhatsApp verifies the account phone number it registered with matches the business phone number.
Whatsapp business will be having the few features copied from existing Facebook messenger. There will be a well placed integrated reporting mechanism available in the application itself where businesses can retrieve all the information like how many customer contacted, message sent etc.
Whatsapp Business could be helpful for large service industries like Banks, Airlines, Hotel industry etc. People can contact to the service provider for real time solution.
The WhatsApp Business is available as a free download application on Google Play.